Shipping policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Shipping Area

We currently ship only within the United States. We do not offer international shipping at this time.

Delivery Time

Estimated delivery time is:

5–9 business days (after dispatch)

Delivery time may vary depending on:

  • Shipping destination within the U.S.

  • Carrier delays

  • Weather conditions

  • Peak season demand

Shipping Fee Policy

Shipping costs are calculated based on your order total:

  • Orders $121.29 and below → Shipping fee: $8.72

  • Orders $121.30 and above → Free shipping

This threshold is automatically applied at checkout.

Tracking Information

Once your order is shipped, a tracking number will be provided via email.
You can use it to monitor your delivery status in real time.

Delivery Issues

If your package is delayed, lost, or marked as delivered but not received:

  • Please contact our support team immediately

  • We will coordinate with the carrier to investigate the issue

We are not responsible for delays caused by carriers or external factors, but we will assist you in resolving the issue.

Incorrect Address

Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:

  • Delivery delays may occur

  • Additional shipping fees may apply for reshipment

Please contact us immediately if you need to update your address.

Contact Support

Phone: +1 (304) 741-1924

Email: care@tranzulio.com

Address: 4 Eastcove Ln, Charleston, WV 25309, United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (ET, Eastern Time)