Terms of Service

This Terms of Service agreement governs your access to and use of this website and its services, including browsing products, placing orders, and interacting with customer support. By using this website, you agree to comply with all conditions outlined below.

Use of the Website

You agree to use this website only for lawful purposes. Any attempt to interfere with the operation of the website, misuse content, or engage in fraudulent activity may result in restricted access or order cancellation.

Product Information and Availability

We aim to ensure that all product descriptions, images, pricing, and availability are accurate. However, errors may occur. We reserve the right to update information at any time without prior notice, including correcting inaccuracies or discontinuing products.

Order Acceptance

All orders placed on the website are considered offers to purchase. We reserve the right to accept, refuse, or cancel any order for reasons including but not limited to payment verification issues, suspected fraud, or inventory limitations.

Payment

All payments must be completed through approved secure payment gateways. We do not store full credit card information. Transactions are processed through encrypted third-party providers to ensure security.

Shipping and Delivery (United States Only)

We currently deliver only within the United States.

  • Estimated delivery time: 5–9 business days
  • Delivery times are estimates and may vary depending on location, carrier delays, weather conditions, or other external factors
  • Once the package is marked as delivered to the provided address, responsibility transfers to the customer

We are not responsible for delays caused by shipping carriers or customs (if applicable).

Order Cancellation

Orders may be canceled within 24 hours of placement, provided they have not yet been shipped.

Once an order has entered the shipping process, it cannot be canceled and must follow the return process after delivery.

Returns and Refunds

Returns are accepted within the stated return window if the product meets eligibility requirements (unused, undamaged, original packaging intact).

After receiving and inspecting the returned item:

  • Refunds are issued to the original payment method
  • Refund processing time: 2–5 business days after approval
  • Additional time may be required by banks or payment providers to reflect the refund

Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages resulting from the use of our website or products. Liability is limited strictly to the amount paid for the purchased item.

Intellectual Property

All content on this website, including text, images, branding elements, and product designs, is protected by applicable intellectual property laws and may not be copied or reused without permission.

Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how personal information is collected, stored, and used.

Updates to Terms

We may update these Terms of Service at any time. Continued use of the website after changes are posted indicates acceptance of the revised terms.

Phone: +1 (304) 741-1924

Email: care@tranzulio.com

Address: 4 Eastcove Ln, Charleston, WV 25309, United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (ET, Eastern Time)