Frequently Asked Questions

Orders & Changes

Q: Can I edit my order after placing it?
A: Yes, order adjustments are possible, but only within 24 hours after purchase. After this period, the order may already be processed and changes cannot be guaranteed.

Q: How do I place an order?
A: Select your desired product, add it to your cart, and complete checkout using the available payment methods.

Q: What if an item is out of stock?
A: In rare cases, inventory may change after purchase. If this happens, we will notify you and provide available solutions.

Shipping & Delivery

Q: Where do you ship?
A: We currently ship only within the United States.

Q: How long does delivery take?
A: Orders typically arrive within 5–9 business days after shipment.

Q: How can I track my package?
A: A tracking number will be emailed once your order has been dispatched.

Payments

Q: What payment methods are supported?
A: We accept major credit and debit cards and other secure options shown at checkout.

Q: Why did my payment fail?
A: Payment may be declined due to bank verification, incorrect billing details, or security filters. Try another method or contact your bank.

Returns & Refunds

Q: What is your return policy?
A: Items can be returned within 30 days if they meet eligibility requirements.

Q: How long does a refund take?
A: Refunds are processed within 2–5 business days after approval.

Support

Q: How can I contact you?
A: Email us at care@tranzulio.com. We reply within 1–2 business days.